[dragonele]

Thanks for the advice Hue.
What you said about communication is right on the button. That's what he said he wanted! The reason he came to me in the first place is that while on mission in Afghanistan he got faint from hunger because he couldn't say ''I'm hungry''. (Maybe he should sign up for Gesture classes too).
On the more serious side, I'll be speaking to him today. I think my tendency to be smiley and friendly and, at times, too helpful is not the right approach for this man. He needs me to be more aggresive and straightforward.
We'll see how it goes. In the meantime, thanks again!!
P.S. this site has saved my behind a million times. It's grrrrrrrrrrrrrrrrrrrreat!