[bread_baker]

You may also try small group discussions. I love these and have used them a lot. Students often can share life experiences if you can give them specific questions to discuss. I limit groups to 3-5 students. I give the class a list of questions to discuss, and I keep all the questions for the activity focused on one topic. You can prepare a list of questions on, say, things that can go wrong if you are a server, and what you can say and do to calm the customer down.

[alawton]

Hello,

I would set up a role play activity. In groups of twos one student could be working behind the desk while the other is a guest with many questions. Have them brainstorm for the first 10 minutes of class on what kind of situations a person could be faced with as a front desk person at a hotel. Students will need to give directions, talk about local attractions and calm down irrate guests. On my ESL website, which you can find by my name, I have a lesson dedicated to hotel vocabulary and expressions. Feel free to use any of these pages. Thanks!

[Be My Guest]

I am the author of Be My Guest - English for the hotel industry -published by Cambridge University Press.

Check the links below for more information, or write to me directly. I'll be happy to help in any way I can.

Francis O'Hara

my own site : Be My Guest , The International course for the Hotel Industry
e: francis@be-my-guest.net

Cambridge University Press:

http://www.cambridge.org/fr/elt/cata...jectID=2561588

[bread_baker]

Can you videotape the students when they do their role plays?

[hotelenglish]

Looking for a free Hotel English resource you can use with your classes? Checkout out hotelenglish.org. It has reading, grammar, listening, and speaking exercises. Students can record their voice and compare it to a native speaker online. Pretty good considering it's free. Hotel English